1. You can return only products that have been purchased directly from the website. We reserve the right to refuse the return of goods that have not been returned in accordance with the stipulations of this article 9 and we may request payment of the transportation costs for the return of each goods to the place of delivery indicated.
2. If, for any reason, you were dissatisfied with our products or wished to cancel your order, you can exercise your right to withdraw no later than 14 days after receiving your order, and you will be refunded in accordance with the provisions of this item, provided:
(a) that the products be returned in a package allowing them to be transported to the address mentioned on the return voucher,
(b) that the products are in their original condition with the label attached to the product, without being damaged, stained, washed, modified or worn (except for fitting), by attaching the original packaging and any accessories relating to the products, such as packaging or instructions of use, as well as the original invoice. If the withdrawal period of fourteen (14) days expires on a Saturday, Sunday or public holiday, this period is extended until the next working day.
For any purchase made on our website, withdrawal requests, regardless of the mode of delivery, must all be addressed to us via the form included in your order, or by any other means of your choice expressing explicitly your willingness to retract.
3. In accordance with the provisions of Article L 221-24 of the Consumer Code, we will refund the price of the products of your order, recrediting the means of payment used in your initial order. We will make this refund as soon as possible and no later than 14 days after receiving the goods you have returned to us.
4. You will not be able to exercise your right to retraction for products that do not comply with the requirements of paragraph 2, including hygiene.
5. We ask you to take care of the products while they are in your possession and return them to us at the address indicated herein (depending on the method of delivery or withdrawal selected), without excessive delay and no later than 14 days after exercising your right of withdrawal. Please note that if you do not take care of the products, or if you do not return them to us in accordance with the terms of this article, you will not be able to claim a refund of the products.